Question 1 [25] "A major responsibility for all managers is the support of company based systems designed to ensure the quality of products or services". Discuss why quality has become such a live issue today? You should identify any three products or services of your choice and highlight some quality standards that can be applied. Zimbabwean case studies are most encouraged. Question 2 You are the Operations manager for a local company. Trucks arrive at the loading dock of a wholesale grocery at the rate of 1.2 per hour. A single crew consisting of two workers can load a truck in about 30 minutes. Crew members receive $10 per hour in wages and fringe benefits, and trucks and drivers reflect an hourly cost of $60. The manager is thinking of adding another member to the crew. The service rate would then be 2.4 trucks per hour. Assume rates are Poisson. a. Would the third crew member be economical? [15] b. Would a fourth member be justifiable if the resulting service capacity were 2.6 trucks per hour? [10] Make clear your comments as advice to Senior HR management Hint. Service Rate: Service rate refers to the percentage of tasks accomplished compared to the number of tasks provided. The higher the value of the service rate, the more significant the workers' performance and productivity