Question $13(1$ point$)$

Different factors, such as the reason for being in line and available distractions, can influence customers' perception of waiting time, often resulting in a perceived wait time that differs from the actual wait time.

True

$$ False

Question $14(1$ point$)$

Informing customers of the expected waiting time can help manage their expectations and reduce anxiety, as seen in practices like announcing wait times in call centers or restaurants.

$$ True

$$ False