Question: Question 1 3 1 points Jody wants to launch a CRM program as a tool her company can use to track spending, and she tells

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13

1

points

Jody wants to launch a CRM program as a tool her company can use to track spending, and she tells her boss that a CRM program does not need to segment customers into different levels of loyalty, nor does it need to reward certain customers. Jody is correct.

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False

Question 13 1 points Jody wants to launch a CRM program

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