QUESTION $1$

$(35$ Marks$)$

$1\mathrm{.}1$ Based on the article, amongst all reasons behind customer dissatisfaction there is a common denominator in almost all the comments or rating of South African restaurants.

Identify the common denominator referred to and use ISO $9001$:$2015$ framework to advice on betterment of the marks$)$ restaurant by addressing the common denominator.

$1\mathrm{.}2$ With the aid of Ishikawa diagram analyse the cause and effect of the problem referred to in the $(18$ article.

marks$)$