Question: Based on the article, amongst all reasons behind customer dissatisfaction there is a common denominator in almost all the comments or rating of South African

Based on the article, amongst all reasons behind customer dissatisfaction there is a common denominator in
almost all the comments or rating of South African restaurants.
Identify the common denominator referred to and use ISO 9001:2015 framework to advice on betterment of the
restaurant by addressing the common denominator.

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