Question: Question 1 3 ( 5 points ) When the management or owners of a service establishment have a different idea than the customers do about

Question

13 (5

points

)

When the management or owners of a service establishment have a different idea than the customers do about the expectations and service standards, the firm most likely has a

jap.

knowledge

perspective

delivery

standards

Question 13(5 points) When the management or owners of a service

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when the management or owners of a service establishment have a different idea than the customers do about the expectations and service standards, the firm most likely has a _ _ _ gap

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