Question: Select the best answer for the question. When the management or owners of a service establishment have a different idea than the customers do about

Select the best answer for the question.

When the management or owners of a service establishment have a different idea than the customers do about the expectations and service standards, the firm most likely has a

gap.

.

delivery

.

perspective

.

standards

.

knowledge

Select the best answer for the question. When the management or

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