Question: QUESTION 1 [30 MARKS] As the supply chain manager for Nandos in Durban, it is your responsibility to make sure your customers are always satisfied.

QUESTION 1 [30 MARKS]

As the supply chain manager for Nandos in Durban, it is your responsibility to make sure your customers are always satisfied.

Question 1.1 (20)

Examine the components of the Nando's supply chain and conduct an analysis of it. Use relevant examples in your analysis.

Question 2 (10)

Develop a framework illustrating how Nandos can reinforce digital and physical channels to enhance its customer journey. Use practical examples to support your answer.

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