QUESTION $1(40$ Marks$)$

$1\mathrm{.}1$ With reference to the article, evaluate the following approaches: Hersey and Blanchard's situational

leadership theory, trait theory and the behavioural approach, in explaining

leadership behaviour and conflict management.

$(20$

marks$)$

$1\mathrm{.}2$ Discuss the key leadership behaviours that could assist in conflict management, highlighting how they

relate or differ to Trait Theory and the Behavioural approach.

$(20$

marks$)$

QUESTION $2(30$ Marks$)$

Distinguish between psychological maladjustment, stress, and burnout factors affecting the workforce. Assess the HR

practitioner's role in supporting employees facing these difficulties and explore approaches to minimise their

consequences.

QUESTION $3(30$ Marks$)$

Various types of aggression manifest from conflict situations. Discuss these types of aggression and expand on the

suitability of conflict management measures to address and mitigate aggression within the work context.