QUESTION $1(40$ Marks$)$

$1\mathrm{.}1$ In the case study, it is highlighted that effective leaders overseeing ultra$-$large projects must rely on

structured processes while acknowledging the indispensable role of leadership. Considering this, critically

examine W$.$ E$.$ Deming's framework for understanding and improving organisational processes, systems,

and performance and how this can be applied to enhance project quality within the realm of ultra$-$projects.

$(20$ Marks$)$

$1\mathrm{.}2$On average, projects with budgets above $$1$ billion are delivered one year behind schedule and run $30$

percent over budget. If this trend continues, $$5$ trillion in value will be destroyed in the projects currently

announced around the world.$$ Considering the provided statement, analyse the main challenges that project

managers encounter when striving to ensure quality outcomes in ultra$-$large projects. Your response should

refer to relevant examples.

$(20$ Marks$)$

SECTION B $[60$ MARKS$]$

Answer ANY THREE $(3)$ questions in this section.

QUESTION $2(20$ Marks$)$

You are a project manager tasked with overseeing the development and launch of a new mobile application for Rain

South Africa. As the project progresses, you notice an increasing number of bugs and usability issues being reported by

both your testing team and early users. These issues range from simple glitches to more complex functionality failures,

leading to dissatisfaction among users and a potential risk of project failure. You realize that the project's quality

management needs immediate attention to address these issues effectively. As a competent project quality manager

examine the approach that you will adopt in addressing this situation.

QUESTION $3(20$ Marks$)$

You are a quality manager for a construction company tasked with improving the efficiency and effectiveness of the

concrete pouring process for a high$-$rise building project. The current process is leading to a significant number of

defects, delays, and cost overruns, affecting both the project timeline and budget. The management has tasked you with

improving the quality of this component to reduce defects and enhance overall product reliability. Critically discuss how

you would utilise Six Sigma in addressing this issue.

QUESTION $4(20$ Marks$)$

You are a project manager leading a team tasked with developing a new software application for a client in the

construction sector. The project has a tight deadline and high expectations for performance and functionality. However, as

the project progresses, you notice a lack of motivation and engagement among team members. Deadlines are being

missed, quality is slipping, and communication within the team is becoming strained. In order to address these issues,

recognise the core quality concept that you will focus on and discuss how you intend to apply it for improved success.

QUESTION $5(20$ Marks$)$

You are a project manager leading a team tasked with developing a new e$-$commerce platform for a retail company. The

project involves multiple stakeholders, including the client's marketing, sales, and IT departments, as well as external

vendors providing specialized services. The platform aims to enhance the company's online presence, increase sales,

and improve customer experience. Given the complexity and importance of the project, you recognize the need to put

together a comprehensive project quality plan. Critically discuss the primary inputs that should be considered in

achieving this goa