Question $1[40$ marks$]$

a$)$ In a Johannesburg, at the heart of the financial district in Sandton, there is a

worldwide leader in software quality assurance called "iLab" Known for its

innovative software testing and quality solutions, the company is consistently

striving for excellence in its operations. The CEO, Jethro Lloyd, has identified

a need to improve business processes, and specifically, the handling of

exceptions in those processes.

Discuss the concept of exceptions as used in business process modeling,

particularly in the context of iLab, a worldwide leader in software quality

assurance located in the financial district of Sandton, Johannesburg. Include

an overview of the various ways iLab can mitigate exceptions in its business

processes, as identified by CEO Jethro Lloyd's initiative to improve operational

efficiency. $(20$ marks$)$

b$)$ In an Isilumko consultant, Zolisa, a seasoned process analyst, pored over an

intricate client project. His task was to determine if the client's workflow met the

criteria of a business process. With his trusty team, he began by scrutinizing

the activities' sequence for clear inputs, outputs, and objectives, evaluating if it

aligned with the organization's goals. Next, they assessed the process's

repeatability, gauging whether it could be replicated for consistent results.

Zolisa then delved into the process's stakeholder involvement, assessing the

roles and responsibilities at each stage. By analyzing performance metrics and

assessing the process's impact on the organization's performance, they

gauged its effectiveness. After meticulous deliberation, Zolisa presented a

comprehensive report, highlighting the process's compliance with the defined

criteria, providing valuable insights to streamline their client's operations.

Based on the above scenario, discuss the steps used by Zolisa and his team

to determine whether a given process could be defined as a business process