Question $14(2\mathrm{.}5$ points$)$

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The two major purposes for complaining have been identified as:

punish offender and raise self$-$concept

look good and raise self image

punish offender and raise self image

recover economic loss and raise self image

Question $15(2\mathrm{.}5$ points$)$

According to equity theory, the benefits and liabilities received from an exchange are called

inputs

attitudes

outcomes

emotions