Question: Question 1 4 ( 3 points ) The acronym RATER in the RATER framework of service quality stands for which dimensions of service quality that

Question

14 (3

points

)

The acronym RATER in the RATER framework of service quality stands for which dimensions of service quality that result in service excellence and lead to higher customer loyalty?

Risk, Acceptance, Transparency, Earnings, Revenue

Revenue, Appreciation, Trust, Efficiency, Responsibility

Reliability, Assurance, Tangibles, Empathy, Responsiveness

Responsibility, Accuracy, Tangibles, Empathy, Responsiveness

Question 14(3 points) The acronym RATER in the RATER framework of

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