Question $1(4$ points$)$

Samual has just joined the TQM function in his company. He has initiated a review of areas on which they should focus and prepared a report stating that the company should increase inspections of outputs prior to shipping them to customers since internal failure costs are the least expensive for the company. Based on your knowledge of the four costs of quality, is Samual correct? List the four costs of quality in order of increasing cost and use your knowledge to justify your answer.

done

not done

Question $2(3$ points$)$

Monica has been watching television with their family and noticed a company advertising mattresses. The company is claiming that their mattresses are ISO $9000$ certified, meaning they are of the highest quality available. Is the company's statement regarding ISO certification accurate? Justify your answer.

done

not done