Question $15$

$2$ pts

IBM has made a strategic decision to open a financial shared service center in Philippines because of cost$-$savings and potential employee expertise. This means all financial units will now move their work from their U$.$S$.$ location$($s$)$ to the Philippines, but the company still wants to maintain control over the employees and work so they will continue to be IBM employees and HR is responsible for them. At the same time, IBM has decided to open a call center in Ireland to handle all complaints for the company and they will work with a customer service company to staff and manage the human resources in that operation. The finance operation in Philippines can be considered while the situation in Ireland is considered

franchising; offshoring

exporting; franchising

offshoring; outsourcing

outsourcing; offshoring