Question $15($Mandatory$)(2\mathrm{.}5$ points$)$

Ruiz has recently been promoted to a management position in customer service for an online retailer. His boss informed him that he is free to decide how to handle all customer complaints, within the limits of corporate policy, and that he does not have to tell his boss how he handles each customer. In this situation, Ruiz has

authority to inform

authority to recommend

authority to report

full authority