Question: Question 1 5 Thomas, a customer service representative, lost his temper with a customer on the phone. When confronted, Thomas insists it was not his

Question 15
Thomas, a customer service representative, lost his temper with a customer on
the phone. When confronted, Thomas insists it was not his fault because the
customer yelled at him first. Thomas is evidencing
impression
management.
protective
intentional
indirect
acquisitive
Question 15 Thomas, a customer service representative, lost his temper with

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