Question: Thomas, a customer service representative, lost his temper with a customer on the phone. When confronted, Thomas insists it was not his fault because the

Thomas, a customer service representative, lost his temper with a customer on the phone. When confronted, Thomas insists it was not his fault because the customer yelled at him first. Thomas is evidencing

______

impression management.

Group of answer choices

protective

acquisitive

indirect

intentional

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