Question $16(0\mathrm{.}4$ points$)$

How can Jamie respond to the increasing use of social media in the fashion retail business by changing her current business operations? Select all likely business processes that the social media can change in Jamie's company.

Human resources: She can connect with prospects by using sites such as Linkedln.

Sales processes: She can sell products directly to the customers.

Customer Service: She can provide customer service.

Concierge Service: She can book Hotel stays for her customers.

Marketing$/$Promotion processes: She can advertise products. Presence of a $=$ social media website can also contribute the company's image.

Waste Removal: She can contract with her customers to schedule garbage pickups.

Product and Process Improvement or Research: She can collect feedback from customers about the company products and processes. She can do market research.