Question: Question 1 6 ( 3 points ) Alpha Company's internal performance objectives consistently do not reflect customer expectations. This is an example of: a perception

Question 16(3 points)
Alpha Company's internal performance objectives consistently do not reflect customer expectations.
This is an example of:
a perception gap
a performance gap
a knowledge gap
a standards gap
 Question 16(3 points) Alpha Company's internal performance objectives consistently do not

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