Question $16(6$ points$)$

Carol owns an interior design firm and she employs four highly qualified designers. Although Carol does decorating jobs herself, she has adopted a "hands$-$off" approach to leading the four decorators who report to her because she feels that interior design is a very personal and creative endeavor. Rather than paying her decorators a commission, Carol pays them a premium salary so that they are motivated to do what is best for the customers instead of what would result in higher commissions for themselves.

Recently customer complaints have been coming in about the decorators ranging from them being late, hard to reach, over$-$promising on delivery dates, and even impatience when customers have a hard time making up their minds. Carol is concerned that she is not effectively leading and managing her decorators. What advice can you give to Carol regarding which power bases she should attempt to exercise?