QUESTION $16$

In the Define phase, what is the purpose of conducting a Voice of the Customer $(VoC)$ analysis?

To identify statistical outliers

To create a project charter

To establish process control limits

To gather input from stakeholders and understand their needs

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QUESTION $17$

What is the purpose of conducting a Tollgate Review in the Define phase?

To finalize the project objectives

To analyze statistical data

To conduct interviews with stakeholders

To choose the project methodology

To decide whether to proceed with the project

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QUESTION $18$

During the Define phase, what does SIPOC analysis help to identify?

Statistical outliers

Root causes of defects

Suppliers, Inputs, Process steps, Outputs, Customers

Process optimization strategies

Financial impacts