Question: Question 1 8 1 pts What is the primary focus of Customer Relationship Management ( CRM ) ? Aligning employees' efforts with those of the

Question 18
1 pts
What is the primary focus of Customer Relationship Management (CRM)?
Aligning employees' efforts with those of the customer.
Isolating customer dis for analysis.
Exclusively managing the sales process.
Reducing costs of customer service delivery.
Question 18 1 pts What is the primary focus of Customer

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