Question: Question 1 8 ( 2 points ) External failure costs include costs of quality planning, reworking the product, appraisal costs, and retesting the reworked product

Question 18(2 points)
External failure costs include
costs of quality planning, reworking the product, appraisal costs, and retesting
the reworked product
costs of customer claims, product returns, product recalls, investigating customer
complaints, and loss of business
costs of quality improvement projects, scrapping the product, quality training,
and raw materials testing
Question 18(2 points) External failure costs include costs of quality planning,

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