Question: Question 1 9 ( 1 point ) We evaluate e - service quality ( e . g . , online purchase ) using the same

Question 19(1 point)
We evaluate e-service quality (e.g., online purchase) using the same dimensions as we do to evaluate service quality in face-to-face encounters.
True
False
Question 19(1 point) We evaluate e-service quality (e.g., online purchase) using

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