Question: Question 4 ( 1 point ) Saved We evaluate e - service quality ( e . g . , online purchase ) using the same

Question 4(1 point)
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We evaluate e-service quality (e.g., online purchase) using the same dimensions as we do to evaluate service quality in face-to-face encounters.
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Question 4(1 point) Saved We evaluate e-service quality (e.g., online purchase)

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