Question: QUESTION 1 9 Caf da Manh , a small caf , enjoys business from many loyal customers. When there is news of another caf opening

QUESTION 19
Caf da Manh, a small caf, enjoys business from many loyal customers. When there is news of another caf opening in the next block, the management of the caf decides to take action to preempt the competition. Which of the following actions by the management of Caf da Manh is most likely to ensure that its customers keep coming back to the caf?
a.
Completely revamping its menu
b.
Introducing a loyalty program
c.
Focusing solely on gratifying the needs of its customers
d.
Reducing the price of its most popular items

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