Question 1

1. A compensation and/or reward program is a tool used by employers to effectively attract and retain employees. It should focus on aligned reward strategy that the firm needs to support its competitive strategy. In developing an aligned reward strategy, discuss the impact and examples that hoteliers are practicing to achieve staff satisfaction through this method.

(Marks - 30)

2. The rapidly transforming business landscape today brings about a lot of human resource management challenges and issues which will continue to evolve in the future. Briefly describe the reasons why Generation Y and Z has become a new challenge to HR and discuss several critical issues that affect human resource management in a hospitality organization today.

(Marks - 30)

3. Training refers to organized activities aimed at imparting information or instructions to help employees attain required level of knowledge and skill to perform their jobs and handle many situations as they arise. A well-thought-out training program is essential for all new employees, whether they have experience or not. Justify why you agree or disagree with this statement and discuss. As a Training Manager, describe how you apply the Kirkpatrick Model to evaluate the effectiveness of your training program?

(Marks - 40)