Question 1 a. Define mission and vision? (2 marks, C1) b. Stato THREE (3) levels of planning and explain briefly each of them (3 marks, C2) Strategic planning is a formal planning process of breaking down the overall vision, mission, and long-range goals into a set of specific strategies and goals. Describe TWO (2) of its importance (2 marks, C2) d. You are service manager at a small Independent four-bay neighborhood service center. Your shop is located several miles from the nearest freeway Customers always kid you that they have a hard time explaining to people who don't live in the neighborhood exactly where you are located. Your facilities are old and your equipment is somewhat dated, but you have three talented veteran A.S.E Certified Master technicians working local customers from the neighborhood. The good news is that since Carz's Auto Repair moved out the neighborhood three years ago the nearest full service shop is 5 miles away. You have grown accustomed to being the only one around and as a result, have been able to save significant money by not having to advertise for the past two years. Based on the information provided explain briefly TWO (2) strengths of current shop (2 marks, C2) Based on the information provided explain briefly TWO (2) weakness of current shop CONFIDENTIAL (2 marks, C2) Based on the information provided explain briefly TWO (2) opportunities do you see for your shop (2 marks, C2) Based on the information provided explain briefly TWO (2) potential threats do you see for your shop (2 marks, C2)