Question # $1$

A distribution center is experiencing delays in the shipment of gas grills that it receives from a manufacturer of outdoor appliances. Which quality management tool will help the distribution center determine the reason for the shipment delays?

Flowchart

Checklist

Pareto analysis

Cause$-$and$-$effect$-$diagram

Question # $2$

The distribution center for an online retailer has collected data on the reasons of gas grills over the last $24$ months. They want to determine why the gas grills were returned. Which of the following quality management tools will help the distribution center to identify the top two reasons for these customer returns?

Check list

Pareto analysis

Cause$-$and$-$effect$-$diagram

Flowchart