Question 1 (a) Draw a flowchart for a process of interest to you, such as a factory process or service process you might have worked/be involved in (e.g. ordering in fast food restaurant, buying products in the store or on the Internet, manufacturing goods, etc.). Question 1 (b) Analyse the point(s) where something (people, information) waits for service or is held in work-in-progress inventory, the estimated time to accomplish each activity in the process, and the total flow time in this process. Discuss how well the process worked and how it can be improved.