Question 1

A loan processing office receives on average 6 loan requests every hour.The office has 2 departments.Historic records show that it takes the first department on average 30 minutes for preliminary check on the requests and 20% are rejected directly without going into the second department.The remaining 80% go into the second department and take on average 1.5 hour per request to complete the process at the second department, and then either an acceptance or rejection letter is sent to the client.(Hint: Apply the Little's Law.)

a)On average, how many requests are in the first department?

b)On average, how many requests are in the second department?