QUESTION $1$

A multinational company, GlobalTech, has been facing communication challenges

between its headquarters in the United States and its manufacturing plants in South

Africa. These challenges have resulted in delays, quality issues, and employee

dissatisfaction. The management has identified that cultural differences and

inadequate communication channels are the primary causes.

a$)$ Analyze how communication issues at GlobalTech have impacted the

company's quality management processes.

b$)$ Propose a comprehensive communication strategy that addresses cultural

barriers and improves overall communication within the organization.

Question $2$

A South African digital bank is planning to expand its operations to Europe. To ensure

compliance with international quality standards, the bank's management is considering

the adoption of ISO $9001$:$2015.$ However, there is uncertainty among the management

team about the benefits and challenges of implementing these standards in a digital

banking environment.

a$)$ Critically evaluate the benefits and challenges of implementing ISO $9001$:$2015$

in a digital banking environment.

b$)$ How can the adoption of this standard enhance the bank's competitive advantage in the European market?

Question $3$

A manufacturing company in South Africa has been experiencing frequent defects in its

production line. The management has decided to implement Total Quality Management

$($TQM$)$ concepts and tools to address these issues. The company is particularly

interested in applying the $5$S methodology and quality control tools to improve its

production processes.

a$)$ Discuss how the implementation of TQM concepts, specifically the $5$S

methodology and other quality control tools, can help the manufacturing

company reduce defects and improve production efficiency.

b$)$ Provide a detailed plan for the implementation of these tools and the expected

outcomes.

Question $4$

A large hospital in Johannesburg has been receiving complaints about long patient wait

times and inconsistent service quality. The hospital's management is considering the

adoption of Six Sigma methodologies to address these issues and improve overall

patient satisfaction.

a$)$ Analyze how adopting Six Sigma methodologies can help the hospital reduce

patient wait times and improve service quality.

b$)$ Explain the DMAIC $($Define$,$ Measure, Analyze, Improve, Control$)$ process and

how it can be applied to this scenario.

Question $5$

A small IT services company is planning to implement a Total Quality Management

$($TQM$)$ system to improve service delivery and customer satisfaction. The company has

limited resources and is concerned about the cost and complexity of implementing a

TQM system.

a$)$ Evaluate the steps the IT services company should take to implement a TQM

system effectively, considering its limited resources.

b$)$ Discuss the infrastructure requirements and the importance of employee

involvement in the successful implementation of TQM$.$