QUESTION 1

1. A performance appraisal form that assesses contextual performance or organizational citizenship behavior might assess...

   		How much the employee is helpful toward teammates
   		How respectful and courteous the employee is to others
   		Whether the employee volunteers helpful suggestions to the company
   		All of the above

0.25 points

QUESTION 2

1. Susan works for a major manufacturer of computer processors. As a part of Susan's job, she is expected to run a series of diagnostic tests 12 times per day to ensure the processors being sold are adequate. Susan's performance on the diagnostic tests would be best characterized as...

   		counterproductive work behavior
   		task performance
   		organizational citizenship behavior
   		adaptive performance

0.25 points

QUESTION 3

1. All of the following would be examples of counterproductive work behaviors except...

   		Stealing from the employer
   		Being verbally abusive to other workers
   		Slipping and falling while making a product delivery
   		Intentionally coming to work late

0.25 points

QUESTION 4

1. Aiden is always prepared and organized. He also prefers tasks that he is familiar with and likes to avoid new tasks that he does not understand well. Aiden has a high level of ___________ and a low level of _______________.

   		conscientiousness; openness to experience
   		extraversion; emotional stability
   		conscientiousness; emotional stability
   		agreeableness; extraversion

0.25 points

QUESTION 5

1. Job stress is most likely to occur when...

   		Employees do not care much about their work
   		Employees face difficult demands that are important to them.
   		Employees have strict boundaries between work and nonwork
   		All of the above

0.25 points

QUESTION 6

1. Job satisfaction is the strongest predictor of which type of job performance?

   		Task performance
   		In-role performance
   		Leadership performance
   		Organizational citizenship behavior

0.25 points

QUESTION 7

1. Which personality trait is the most important for performance in most jobs?

   		Extraversion
   		Conscientiousness
   		Openness to experience
   		Emotional stability

0.25 points

QUESTION 8

1. An employee who has a great ability to learn and process information, but does has difficulty understanding how others feel. This employee has a high level of....

   		Emotional intelligence
   		Cognitive or general mental ability
   		Conscientiousness
   		Emotional stability

0.25 points