Question 1 Aliff is doing a part time job as a barista at Starbucks to meet ends meet while studying. On his way to his work, his car breaks down and he ends up having to pay the tow truck RM 300 using his last pocket money for the month. Aliff arrived for his shift frustrated, upset, and on the verge of tears wondering how he would pay for his rent this month, let alone repairs for his car. But wanting to be a good employee, he still smiles, makes pleasant small talk, and promptly deliver his customer's order. As his five hours shift ended, he left for the day exhausted. i. Based on the above excerpt explain the emotional labour experience by Aliff. (3 Marks) ii. It was mentioned in the excerpt that Alif is feeling frustrated and upset. Explain whether this feeling is emotions or moods? (2 Marks) (TOTAL 5 MARKS)