QUESTION 1

1. At its heart, conflict involves the following 3 elements:

Dependent parties, incompatible interests and competition. Wrong

Perception of conflict, independent parties and incompatible interests

Two or more parties, competition and perception of mutual interests

Incompatible interests, competition and interdependent parties

QUESTION 2

1. A party makes an extreme demand at the beginning of negotiations.You suspect he has greatly overstated his position so that he can bargain down to the position he wants without consideration of what is fair and reasonable to you.To counteract this, you might consider all the following strategies except:

Walk away.If the party is serious about negotiating, he will reconsider his demands

Do you research so that you know what is reasonable and can recognize a fair proposal if and when it is made Wrong

Persuade him that he is not fairly considering your position and is not negotiating in a principled way

Create an alternative, such as identifying another party who may be willing to negotiate with you, and use this alternative as a means of persuading the party to be more reasonable

QUESTION 3

1. A manager who requires little or no consultation with her before the team renders and implements a decision is engaging in which decision-making process?

Delegation

Directive

Joint

Consultative