question 1: billy has been asked to give a speech on safety regulations in her office. Shes worried that the topic will be boring and her audience wont pay attention. What key aspect of the speech is she overlooking?

A) Having a good joke to start the talk.

B) Thinking about what the audience needs and wants to know about this topic.

C) Nothing, it is just a boring topic that is required.

D) Picking a good time and place for the speech.

QUESTION 3: grace , a marketing director, is at her professional organization's national conference. She is eager to hear the keynote speaker, who has done some fascinating work in marketing to the LGBTQ community, a topic of particular interest to grace. The audience of about 250 people has all gathered in the large banquet room. About halfway through his speech, the speaker gets up and asks everyone to stand, close their eyes, and hum for sixty seconds in order to cleanse the room of tension. grace is annoyed and disappointed. Why?

A) The exercise should have occurred at the beginning of the speech when the room most needed cleansing.

B) It's a professional setting, and the activity has nothing to do with the topic at hand.

C)grace is tone deaf and prefers not to hum.

D) She finds that humming is not a significant enough way to connect with her fellow participants.

QUESTION6: In speaking to the hospice nurse convention about the use of baby monitors, which statement would be an effective opening?

A) Let's imagine Patient #1 is in crisis, and you want to keep an eyeor an earon Patient #2.

B) Here is a tool you will love.

C) I have a solution you have not considered.

D) As you know, 1.43 million Medicare beneficiaries use hospice.