Question #1: (Chapter 6 & Week 3 Discussion) Define the term "situational interview" and explain the difference between experience-based (i.e. behavioral interviews) and future oriented situational interviews in terms of the types of questions that are asked. Describe the "STAR" technique used in behavioral interviewing and explain why this concept is important. Finally, identify two specific things you learned that might be helpful to you in the future as an interviewer if you are ever interviewing

Question #2: (Chapter 7 & Week 5 Discussion #2) You are the HR manager for a retail store chain. The employees in one particular store are scheduled to take part in a one-day training seminar in customer service skills. The CEO has asked you to come up with a plan in advance for how you will evaluate the effectiveness of the training. Identify and name the five categories of training outcomes that should be measured when evaluating the training effort. For each of the five categories, 1) describe one concrete way you could approach the measurement of effectiveness and 2) why you are recommending that approach. Be sure to relate your ideas to the specific nature of this training, i.e. customer service skills.

Question #3: (Chapters 12 & 13 and Week 6 Discussions #1 and #2) You are an HR Consultant to a private, not-for-profit high school where the board of directors wants to revise the compensation system for all employees. The school has employees in a variety of job classifications: principal, vice-principal, teachers, counselors, coaches, admissions staff, registrar, clerical staff, food service workers, and custodians. Employees' rates of pay have always been lower than what would be paid for comparable positions within the local public school district. Annual pay increases consist of the same modest percentage increase for everyone across the board. The only employee benefit is health insurance. Turnover in all job classifications has been high, and the principal is concerned that many employees have been evaluated as barely average performers who seem content to get by with doing the minimum.

The board of directors has asked you to evaluate the schools compensation and benefits program and recommend 1) one change that could impact employee motivation in order to reduce turnover and improve retention, and 2) one change that could impact employee motivation to inspire higher levels of job performance. For each of the two changes that you identify, write at least one full paragraph to explain your reasoning for your recommendation.