Question 1. Consider the process for a store below. a. What is the bottleneck? b. What is the process capacity in customers per hour? c. If the process is operating at capacity, what is the average amount of time between customers completing the process and leaving the store? For the remaining problems, assume customers arrive every 5 minutes. d. What is the percent utilization of the clerks performing Operation A? (Hint: the utilization of the two clerks will be the same because they are in parallel.) e. What is the percent utilization of Charlie? f. What is the percent utilization of Dave? g. What is the rush order flowtime in minutes? h. If Erin leaves for the day and Bob covers for her, what is the new process capacity in custs/hr? (Bob does steps B and E)