QUESTION $1$

Define 'public relations'. $[2]$

QUESTION $2$

Service operations managers do aggregate planning for their organisations. Explain 'aggregate planning'. $[2]$

QUESTION $3$

Explain the two important requirements that must be met by a fully documented quality management system. $[2]$

QUESTION $4$

Explain the overall responsibility of the financial management in a business. $[2]$

QUESTION $5$

Explain the meaning of a 'skills audit'.