Question 1 develop and discuss a service blueprint for a travelling agency using the following steps

step 1:Identify the process to be blueprinted

Step 2: Identify the customer or customer segment using (or likely to use) the service.

Step 3: Map the service process from the customers point of view

Step 4: Map the front-office and back-office employee action and/or technology action

Step 5: Link contact activities to needed support functions

Step 6: Add physical evidence of service at each customer action step