Question 1

Draw a flowchart diagram for the following process:

The School of Dentistry at Penn provides general dental care to residents of Philadelphia on a walk-in basis. Upon arrival, customers first provide health-relevant information such as personal health records and insurance provider to a receptionist who enters the information into a computer system for the dentist to see. A dental assistant then takes an X-ray of the patient. A dentist then performs the checkup and discusses any issues with the patient. Depending on the day, patients might have to wait at any of these resources. This concludes the process. There are two receptionist, three dental assistants and two dentists.

Which unit would you use to measure the capacity of this process?

A. Number of dentists required to perform dental care per unit of time, e.g. per hour

B. Number of patients per unit of time, e.g., per hour

C. Number of customers who called the dental office to ask about their service per unit of time, e.g. per hour

Question 2

Consider the following four-stage process: B One worker is assigned to each stage. The activity time (in [min/unit]) for each stage is: Activity time per unit (min) CAD A 6 B 3 2 D 2.5