Question: QUESTION 1 During what step in the change management process should SMART criteria be set? O a. Monitoring b. Planning c. Preparing d.Executing QUESTION 2

QUESTION 1 During what step in the change

QUESTION 1 During what step in the change management process should SMART criteria be set? O a. Monitoring b. Planning c. Preparing d.Executing QUESTION 2 Planning and execution are Level 2 SCOR process types. True False defects per million, six sigma offers a set of tools for QUESTION 3 Fill in the blank: When a process measurably fails to meet customer requirements by producing more than developing solutions. O a. 3.14 b.4.3 O c. 3.4 O d.3.49 QUESTION 4 True or False? Make-to-stock and make-to-order are both Level 3 SCOR metrics, O True O False

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