Question 1: Explain two situations in the workplace where you have observed an employee behave in a way where they were not self-aware. Include in your answer: what triggered their emotional response? what was their emotional response? how would you respond to their emotional expression?

Question 2: Explain three flexibility and adaptability techniques and provide a workplace example of when you would use them.

Question 3: Staff react with different emotional expressions and you need to plan your strategy for communicating specific information. Explain your strategy for communicating the following messages and what emotional expressions you are trying to avoid from staff: Reduction in budget means 1 team member needs to be made redundant Restructure in the program means the team is being disbanded and staff will be allocated to other projects within the program.