Question 1 Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost - Does the process eliminate steps that do not add value Does the process maximize customer value as perceived by the customer Will the process win orders A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping, notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.

1.1 Choose a process within your organization and construct a Baseline Time-Function Map. (20 marks)

1.2 Analyse the process and demonstrate how you would go about improving the process. (20 marks)

Question 2 A Check Sheet and Pareto chart is one of the TQM tools that mangers use to document and improve quality within their organizations.

2.1 Identify an area in your organization that requires improvement and then construct a Check Sheet (20 marks) and Pareto Chart.

2.2 Analyse the answer provided in question 2.1 and then generate a plan of action to improve quality (20 marks) in your organisation.

Question 3 (20 Marks) Once an organizations mission has been established, it can begin to identify its strategy and implement it. Strategy is an organizations action plan to achieve its mission. Heizer and Render suggest that firms can achieve their missions in three conceptual ways Differentiation Cost Leadership Quick Response. Select a product or service within your organization and demonstrate how you could achieve a competitive edge through any one of the strategies listed above