Question 1 Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked: Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? Does the process eliminate steps that do not add value? Does the process maximize customer value as perceived by the customer? Will the process win orders? A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping, notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis. 1.1 Choose a process within your organization and construct a Baseline Time-Function Map. Analyse the process and demonstrate how you would go about improving the process. 1.2 (20 marks) (20 marks)