QUESTION 1

How do employee stock option plans differ from stock option plans?

	a.	They are automatic for all employees over 21 years of age.
	b.	They typically involve the use of phantom stock.
	c.	They are more inclusive but less profitable for employees.
	d.	They are exclusive to 401k plans.

QUESTION 2

Which of the following is an example of distributive justice?

	a.	The decision to reprimand or sanction an employee can be appealed by that employee.
	b.	Notifications about changes to company polices are communicated to all employees in a timely way.
	c.	Managers keep an open-door policy for employees to express concerns.
	d.	Promotions are granted in a fair and consistent way.

QUESTION 3

The nurse gainsharing team at Madison General Hospital has suggested a plan that changes how patients are transported to the radiology department. The plan is within their monthly budget. What is the next step?

	a.	Send the plan to the radiology gainsharing team for approval.
	b.	Initiate the plan and monitor effectiveness.
	c.	Consult with the transportation gainsharing team.
	d.	Forward the plan to the review board.

QUESTION 4

When employees make personal commitments in the appreciative inquiry process, what does this mean?

	a.	pledges for increasing time spent with customers
	b.	describing how they will make ethics a bigger part of their work
	c.	listing bad habits or actions they will do less of to improve customer service
	d.	listing better or different behaviors they will implement to improve customer service

QUESTION 5

How should the devils advocate operate in the team problem-solving process?

	a.	Acting as a force of focus during the brainstorming session.
	b.	Trying to knock down as many early suggestions as possible to reduce idea clutter.
	c.	Picking two or three of the weakest solutions and championing them.
	d.	Trying to offer many reasons why the highest-priority solution might fail.

QUESTION 6

A group of employees have reached the dream stage of the appreciative inquiry process. Which of the following questions might best be asked at this stage?

	a.	How can we eliminate the problem employees that are dragging down our sales department?
	b.	How can we make the lives of employees better?
	c.	What would the organization be like with record profits?
	d.	How might creating a new office of customer relations improve our client base?

QUESTION 7

After reading statistics about bullying in the workplace, Omari, a manager, decides to make sure it is adequately addressed in his own department. What should Omaris first move be?

	a.	Ask employees if there are any offenders who should be targeted.
	b.	Do a self-assessment to make sure he has no bullying tendencies himself.
	c.	Make sure hiring process weed out those with bullying tendencies.
	d.	Announce that he is adopting a no-tolerance policy toward maltreatment by employees.

QUESTION 8

Katie feels like the primary reason she works so hard at her job is so she can afford the nice vacations and cars that she desires. What would Paul Lawrence say about Katie?

	a.	Of the four innate drives, she is most influenced by the drive to acquire.
	b.	Katie works primarily to understand the world around her and her place in it.
	c.	Of the four innate drives, she is most influenced by the drive to defend.
	d.	She is only influenced by one major innate, subconscious drive.

QUESTION 9

Which of the following statements about job satisfaction is accurate?

	a.	Higher job satisfaction will not necessarily lead to higher productivity
	b.	Around two-thirds of workers report very low job satisfaction.
	c.	More employees are satisfied with their performance review process than their job.
	d.	One should ensure their least experienced employees are highest in job satisfaction.

QUESTION 10

The achievement of what component makes it possible for team members to be held accountable to a goal?

	a.	goal commitment
	b.	willingness to express disagreement
	c.	collective achievement of tasks
	d.	collective trust

QUESTION 11

Managers should try to empower all employees in a company.

True

False

QUESTION 12

A highly talented and engaged worker cites that pay is not the highest motivating factor for their level of engagement at their company. What evidence helps confirm this position?

	a.	Polls and surveys show that pay is very rarely a motivating factor for employees.
	b.	Talented and hard-working employees are almost always very ethical employees.
	c.	This employee likely developed her level of talent and engagement through long years of motivated work in a career field she loves.
	d.	This employee could likely get higher or equivalent pay at another company.

QUESTION 13

If a manager is going to try to improve the performance of an adversarial employee, what is the recommended method of experimentation?

	a.	Reduce the amount of work assigned to them.
	b.	Give them more responsibility.
	c.	Supervise them less closely.
	d.	Put them in close contact with fence-sitters.

QUESTION 14

How does appreciative inquiry differ from open book management?

	a.	It pushes greater information sharing with employees.
	b.	It disempowers subordinates rather than empowering them.
	c.	It tries to leverage the contributions of employees.
	d.	It doesnt allow rumination on employee or organization weaknesses.

QUESTION 15

Who purchases the company in an employee stock option plan?

	a.	a bank trust fund
	b.	the employees
	c.	a legal entity composed of employees
	d.	private shareholders

QUESTION 16

With respect to the sources of meaningful work articulated by Lips-Wiersma and Morris, what is likely to happen to an employee too far concentrated in the doing side of the continuum, even if very selfless?

	a.	burnout
	b.	disengagement
	c.	material poverty
	d.	isolation

QUESTION 17

In the first half of the pinch theory reconciliation process, the two sides of the conflict ______.

	a.	air their grievance with the other
	b.	agree on the common goal of the group or organization
	c.	help each other clarify the problem
	d.	agree that they do not want the problem to escalate

QUESTION 18

The pinch theory process is best employed when a team conflict has gotten too large and contentious to be handled calmly or rationally.

True

False

QUESTION 19

When a persons effort at their job is most directed, even subconsciously, by the need to provide their child with basic resources, this is most related to the drive to ______.

	a.	learn
	b.	acquire
	c.	bond
	d.	defend

QUESTION 20

In which of the following situations would a company be more likely to offer phantom stock?

	a.	The company does not want to increase organizational loyalty among employees.
	b.	The company is not publicly traded.
	c.	The company has very low profits.
	d.	The company is not privately held.