Question 1 In recent years, most multinational banking institutions have all broadened their business scope to focus on the national wealth-management market in Hong Kong. For example, ABN Amro has used a strategy to double the number of its private bank relationship managers over the next five years. To effectively implement the strategy, it has teamed up with a business school to provide training and certification for its relationship managers. It also offers extensive on-the-job training, which will help develop relationship managers with an exploring, open-minded, and entrepreneurial spirit. Apart from these, it also aims to hire and develop the right managers with a strong people attitude. (Source: South China Morning post on January 7, 2012) Based on the given case, you are required to: a. discuss the training strategy used by ABN Amro, and (15 marks) b. suggest the approach of adopting the training strategy as given in (a). (5 marks) Question 2 The increasing number of customer complaints, which leads to the decline in the business profits of BBC Caf, has been brought to the attention of a senior manager. He believes that training should be given to regain the market lead in a highly competitive market. You, as a training manager, are approached by him for assistance. In a meeting with him, you are required to: a discuss the type of training needs analysis relevant to the 5 marks situation, and b. briefly elaborate how data are collected and analyzed at 20 marks the input stage of the Training Needs Analysis Model with the case related examples