Question $1($Marks: $50)$

Read the case study below and answer questions $1\mathrm{.}1$ and $1\mathrm{.}2.$

Adaptive$$s client is a leading chemical company, which specializes in providing protective coating solutions to various industries. The company has been in business for more than $50$ years and has grown significantly, both in terms of revenue and size of the organization. As the client lacked in$-$house software development capabilities, it outsourced its core system development to another leading software development company. However, the software development company had very little domain knowledge, and the client has very little capability to provide the right requirements to the outsourced development partner. The resulting solution was highly unusable, leading to significant loss to the client and considerable friction with the outsourced development partner. The management realized that the lack of business analysis capabilities is hurting its progress, and that needed to be addressed. After analysing the situation, the management decided to implement a business analysis practice in the organization to streamline operations and improve efficiency.

The implementation of the business analysis practice resulted in the following benefits: Increased Productivity: Bringing in business analysis and software development in$-$house resulted in increased development speed with a significant reduction in the time taken to complete tasks. Cost Reduction: Having an in$-$house team business analysis team resulted in a significant reduction in costs, with a significant decrease in the time taken to complete tasks. Improved Quality: The implementation of business analysis processes and tools improved the quality of the products developed by the company, resulting in increased customer satisfaction.

Enhanced Communication: The implementation of business analysis practice improved communication within the organization, resulting in increased stakeholder collaboration and teamwork. Improved Employee Motivation: The implementation of business analysis practice improved employee satisfaction as the existing Domain SMEs got opportunities to work on enterprise system development projects.

Adaptive $(2023)$Setting up business analysis practice for a large paint manufacturer$,4$ October. Available at: Setting up business analysis practice for a large paint manufacturer $($adaptiveus$.$com$).[$Accessed on $28$ January $2024].$

$5/12$

Q$\mathrm{.}1\mathrm{.}1$

Examine the difficulties the company encountered as a result of a lack of expertise in business analysis and assess how applying business analysis techniques helped to resolve these problems.

Use particular case study examples to demonstrate the significance of business analysis.

$(30)$

Q$\mathrm{.}1\mathrm{.}2$

Consider the organisational effects and implementation process of implementing a business analysis practice critically, using the Adaptive Client case study as a guide. Give a detailed explanation of the procedures needed to implement business analysis and the resulting impacts on the company.

$(20)$