QUESTION 1

Match the following terms with their correct definitions.

- a. b. c. d. e.	bullwhip effect
- a. b. c. d. e.	competitive analysis
- a. b. c. d. e.	competitive strategy
- a. b. c. d. e.	functional product
- a. b. c. d. e.	return on investment (ROI)

a.	An extreme change in the supply position upstream in a supply chain generated by a small change in demand downstream in the supply chain. Inventory can quickly move from being backordered to being excess.
b.	A relative measure of financial performance that provides a means for comparing various investments by calculating the profits returned during a specified time period.
c.	Mature products that tend to have a low profit margin and a predictable demand.
d.	A long-term, often time-phased plan of actions and approaches that a firm needs to pursue in order to achieve competitive advantage in their defined market.
e.	An analysis of a competitor that includes its strategies, capabilities, prices, and costs.

5 points

QUESTION 2

Match the following terms with their correct definitions

- a. b. c. d. e.	conflict minerals
- a. b. c. d. e.	environmentally responsible business
- a. b. c. d. e.	Global Reporting Initiative (GRI)
- a. b. c. d. e.	ISO 14000 Series Standards
- a. b. c. d. e.	ISO 26000

a.	A firm that operates in such a way as to minimize detrimental impacts on society.
b.	Minerals mined in conditions of armed conflict and human rights abuses, and that are sold or traded by armed groups.
c.	A series of generic environmental management standards that provide structure and systems for managing environmental compliance with legislative and regulatory requirements and affect every aspect of a company's environmental operations.
d.	A network-based organization that pioneered the world's most widely used sustainability reporting framework.
e.	An international standard to assist organizations in contributing to sustainable development beyond legal compliance through a common understanding of social responsibility. [This] is not a management system standard and is not intended or appropriate for certification purposes or regulatory or contractual use.

5 points

QUESTION 3

Match the following terms with their correct definitions

- a. b. c. d. e.	ISO 9000
- a. b. c. d. e.	UN Global Compact Management Model
- a. b. c. d. e.	ANSI Z.10
- a. b. c. d. e.	environmentally sensitive engineering
- a. b. c. d. e.	hazmat

a.	A voluntary consensus standard on occupational health and safety management systems. It uses recognized management systems principles in order to be compatible with other recognized quality and environmental management system standards.
b.	Designing with consideration of how a product or its packaging will ultimately be disposed.
c.	A set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system.
d.	Hazardous material defined by environmental laws and legal precedents. A product has been defined as hazardous by regulations that impose stiff fines if the regulations are ignored.
e.	A framework for guiding companies through the process of formally committing to, assessing, defining, implementing, measuring, and communicating its founding principles.